Refund Policy
A legal disclaimer
At DI Construction and Renovation, we are committed to delivering high-quality construction and renovation services. Due to the nature of our work—where materials are custom-ordered and labor is time-based—traditional returns and refunds are limited. However, we strive for transparency and fairness with the following policy:
1. Service Deposits
• A non-refundable deposit of 10% is required before project commencement.
• This deposit covers planning, scheduling, materials ordering, and administration.
• If a client cancels the project after the deposit is paid but before work begins, a partial refund may be considered depending on administrative and material costs already incurred.
2. Material Returns
• Materials custom-ordered or specifically purchased for your project are non-returnable once installed, modified, or used.
• If any materials remain unopened and eligible for supplier return, we may facilitate a return, but restocking fees and return shipping costs are the client’s responsibility.
• Refunds for any accepted material returns will be issued within 14 business days.
3. Workmanship Guarantee
• We guarantee our workmanship for a period of 1 year from the date of project completion.
• If a workmanship defect is identified within the warranty period, we will correct the issue at no cost.
• This does not cover damages resulting from misuse, third-party work, or normal wear and tear.
4. Cancellation of Services
• If the client cancels the project after work has started, the client agrees to pay for:
• All labor completed to date
• Any materials already purchased or installed
• A cancellation fee, if applicable, based on the progress of the work
5. Change Orders
• Any changes to the original scope of work must be documented and approved in writing by both parties.
• Additional charges or credits will be applied accordingly and must be paid in accordance with the revised agreement.
6. No Refunds for Completed Services
• Due to the customized and labor-based nature of construction work, we do not offer cash refunds for services already rendered.
• If issues arise, we will work with the client to address concerns through warranty service or mutually agreed-upon solutions.
7. Contact Us
If you have questions about our Return & Refund Policy, please contact us:
📞 +1(437)873-0123
🏢 118 Crestwood Rd, Thornhill, ON, Canada L4J5R6